Mission-Driven, Values-Based

Not everything in life and work will make you happy. But no one can steal your joy.

• Individual: Reflect on a moment of joy you experienced today.
• Team: Joy is contagious. Pass it on to your colleagues. 
• Company: Spread joy freely through all of our interactions with clients, partners, colleagues and the community.
• Client: Harbor and grow relationships with people that share joy in the process of working together with us.

A Mole is honest, real, and true.

• Individual: Be free to be yourself at the office.
• Team: Be honest with each other and our clients.
• Company: Stay true to our mission and make decisions that align with our values.
• Client: Connect with people and companies that are looking for authentic connection.

Keep pursuing answers, exploring technologies, and following thoughts that lead you to innovative ideas. Ask more questions.

• Individual: Identify areas where a new solution may produce better results and share your ideas freely.
• Team: Learn from past experience and iterate to make the next time better.
• Company: Seek out industry insights, explore technology solutions, and remain current on marketing trends.
• Client: Partner with clients who genuinely want to improve and evolve their business.

Sometimes it’s jumping high. Other times it’s digging in. A Mole knows how to focus, roll up their sleeves, and get their hands dirty.

• Individual: Push through a particularly challenging task to produce something you’re proud of.
• Team: Get in there and help a fellow Mole out of the trenches. 
• Company: Show up for our clients and partners. Be the first one to arrive and the last one to leave.
• Client: Work with people who aren’t afraid to put in a good day’s work.

Listen. A Mole is teachable, open, and receptive to opportunities to expand talent and abilities.

• Individual: Remain open to feedback.
• Team: Question yourself and others with the intention of achieving a better end result.
• Company: Be open to company-wide change that will better our culture and improve our service.
• Client: Partner with clients that have a teachable spirit.

We do what we say we are going to do — every time.

• Individual: Embody a sense of ownership for a project's success.
• Team: Do what we say we are going to do.
• Company: Set out to do what’s right, and if we make a mistake, own it and make it right.
• Client: Work with clients who believe they’re equally responsible for the project's outcome.

Think deeply and communicate simply.

• Individual: Come up with answers to your own questions, then seek out sound advice for selecting the best path forward.
• Team: Be intentional when you hand off a task to a colleague so they can pick it up and run with it.
• Company: Continually refine our procedures, so when business comes in, we have the systems in place to hit the ground running.
• Client: Choose a point of contact that is responsive and empathetic of the project’s end goal and objectives.